Frequently Asked Questions

What instructions should I follow to care for my garments?+-

Wash your clothes by hand gently with cold water, preferably washing by gently inserting and removing the garment from a container with water and neutral liquid soap, rinsing in the same way.
Dry by hanging in the shade or indirect sun (never expose to direct sunlight)
To wash in a washing machine, you should use a delicate or gentle wash program, with cold water and the clothes should be placed in a washing bag for delicate garments. However, washing in a washing machine shortens the life of your clothes.
Never Iron
Do not use fabric softener, bleach or any other product other than neutral liquid soap.

Can I return or exchange lingerie items?+-

Yes, we accept returns and exchanges on unworn and tagged items within a certain time frame. Please see our returns policy on the website for more details.

How can I buy your products?+-

Through our website, on Amazon (Mexico and USA), Mercado Libre (Mexico), by sending a message via WhatsApp or through a phone call.

What payment methods do you accept?+-

For Mexico

Credit/debit card, electronic transfer, bank deposit, Mercado Pago and PayPal

For the rest of the world: Credit/debit card and PayPal.

How do I get the invoice for my purchase?+-

Please go to the “Online Invoice” section. Remember that you can only invoice within the month of your purchase, since in the following month an invoice will be generated to the client with a generic RFC and this cannot be modified.

Note: We only issue tax invoices for Mexican territory. If you reside in another country and require an invoice, please write to us on WhatsApp.

I am a model or influencer and I would like to collaborate with you. How do I get in touch?+-

Please send us a WhatsApp to 777 824 6442.